Shipping Policy

Shipping Rates

🇦🇺 Standard Shipping (Australia): $7.99 — complimentary on orders $75 and over

🇦🇺 Express Shipping (Australia): $14.95

🇳🇿 Standard Shipping (New Zealand): $19.95

All shipping rates are listed in Australian Dollars (AUD).

Estimated Delivery

🇦🇺 Standard Shipping (Australia): 2–6 business days

🇦🇺 Express Shipping (Australia): 1–4 business days

🇳🇿 Standard Shipping (New Zealand): 5–10 business days

Delivery timeframes are estimates from the date of dispatch and may vary depending on your location, peak periods or carrier delays.

Processing Your Order

Please allow 1–2 business days for us to prepare and dispatch your order.

Once your Carry Gem is on its way, you’ll receive a shipping confirmation email with your tracking details.

Tracking Your Order

Your tracking details will be sent via email once your order has been dispatched, so you can keep an eye on its journey to you.

International Shipping

Carry Gem currently ships throughout Australia and New Zealand.

We’d love to bring Carry Gem to more destinations in the future. If we don’t ship to your country just yet, join the Carry Gem community to be the first to hear when we expand.

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, please contact us at hello@carrygem.com as soon as possible and we’ll assist you.