Terms of Service

1. Overview

This website is operated by Carry Gem (“we”, “us” and “our”). By using carrygem.com or placing an order with us, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.

We may update these Terms from time to time. The latest version will always be available on our website.

2. Use of Our Website

You agree not to misuse our website, interfere with its operation or attempt to gain unauthorised access to the website or its systems.

You must be at least the age of majority in your state or territory, or have permission from a parent or guardian, to use this website.

3. Products & Orders

We take care to ensure our product descriptions, images and information are as accurate as possible. However, colours and finishes may appear slightly different depending on your device or screen.

All orders are subject to availability, payment confirmation and acceptance by Carry Gem.

We reserve the right to cancel or refuse an order where reasonably necessary, including in the event of a pricing error, stock issue or suspected fraudulent activity. If payment has already been taken for an order we cancel, the applicable amount will be refunded.

4. Pricing & Payment

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices may change from time to time. The price applicable to your purchase will be the price displayed at the time your order is placed.

For international orders, your bank or payment provider may charge additional transaction or currency conversion fees. These charges are outside our control.

5. Shipping & Delivery

We aim to dispatch and deliver orders within the timeframes outlined in our Shipping Policy. Delivery timeframes are estimates and may be affected by circumstances outside our control.

Please ensure your delivery information is correct when placing your order.

For shipping rates, estimated delivery times and tracking information, please refer to our Shipping Policy.

6. Returns & Consumer Rights

Change-of-mind returns are handled in accordance with our Returns & Exchanges Policy.

Our products also come with consumer guarantees under the Australian Consumer Law. Nothing in these Terms or our Returns Policy excludes or limits any rights or remedies you are entitled to under applicable law.

7. Intellectual Property

Unless otherwise stated, the content on this website, including our branding, text, graphics, images and other materials, is owned by or licensed to Carry Gem.

Our content must not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.

8. Liability

To the extent permitted by law, Carry Gem is not responsible for loss or damage arising from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable laws.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@carrygem.com.